Frequently asked questions

FAQ

What is your return policy?

We offer a 14-day return policy on all our products. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange. Please ensure the item is unused and in its original packaging

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and delivery can take 5-15 business days. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

Yes, we ship to many countries around the world. Shipping rates and delivery times vary depending on the destination. Please check our shipping policy for more details.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been processed, we may not be able to make changes or cancellations.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on the latest deals and special offers.

How do I contact customer service?

You can contact our customer service team via email at hello@thingsyoullneed.com. Our team is available Monday through Friday from 9 AM to 5 PM.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your order.